A report by CXM (Customer Experience Management, the new term for CMS-es) vendor Qubit outlines some of the challenges financial institutions face today, as the customers expectations for digital services are increasing dramatically.

Their survey states that 50 % of banking customers want to bank with Amazon. Whilst this isn’t happening just yet, Qubit recommends banks and financial institutions to learn from the biggest disruptors in order to create easy to use, tailored and personalised banking experiences.

You can download the report from qubit.com.

Haakon

Working with digital products and services at SpareBank 1 and SpareBank 1 SMN. Lives in Trondheim, but Vardø born and bred.

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